Terms & Conditions

SHIPPING POLICY You can place your orders online 24 hours a day, 365 days a year, through our online secure shopping cart. 

the orders are shipped by FloresdelMundo & ChocolatesdelMundo ® with delivery trucks in San Jose and Provinces. Shipping charges depend on destination and amount of products. In addition, depending on the distance of the destination an additional fee is charged prior acceptance of customer. We ship directly from our shops in San Jose, Capital City of Costa Rica.

Schedule is from Monday to Friday 8am to 5pm and Saturdays from 8am to 12m. Every time we deliver an order the user will receive a confirmation email. We deliver on a first in first out sequence. Customer is able to choose the delivery date using the shopping cart, we will make our best effort to delivery this date or a maximum of 24 hours after this date. There is no extra charge for same day delivery but FloresdelMundo & ChocolatesdelMundo ® may decide depending on the volume of orders deliver next day or 24 hours after the ordering date. 

Order must include recipient?s phone number. We always confirm with the recipient the address and that there is always someone to receive the gift at the destination address. FloresdelMundo & ChocolatesdelMundo ® will try to keep the surprise. We always try to send the gift as in the catalog photograph or a superior one but the components and accessories can vary depending on the flowering season, and accessories used. In special dates such as Mothers Day, Valentines etc, customer may send their order in advance to guarantee flowers, chocolates or gifts. Since this is a high volume season we always recommend our customers to order with days of anticipation. 

POLICY At FloresdelMundo & ChocolatesdelMundo ®, we help our customers providing exceptional quality, value and customer service. If there's something we've done and you're not completely satisfied with your order, we'll redeliver, credit or offer a comparable exchange if the original product is not available. FloresdelMundo & ChocolatesdelMundo ® offers a large variety of products; all of them of excellent quality and freshness. But customer have to take into account that each of them has special characteristics that make them unique. All sales are final, this is why it is very important to verify the description of each product and if needed ask our customer service agents about the product. 

Rules and Regulations for Gift Certificates 

1. Gift Certificates and unused portions of Gift Certificates have an expiration date of 3 months of purchase 2. Gift Certificates are to be used towards the purchase of products listed in www.floresdelmundo.com and printed catalog. Gift Certificates may not be redeemed for products not included in this catalogs. Gift Certificates must be redeemed through FloresdelMundo channels, including www.floresdelmundo.com, mail, fax or phone orders. 3. Gift Certificates are redeemable only for merchandise. 4. Any unused balance will be placed is not transferable and the certificate can only be used once. 5. If your order exceeds the amount of your Gift Certificate(s), you must pay for the balance with another valid method of payment. 6. Gift Certificate cash value $0 (cero) 7. Gift Certificates and their use on the FloresdelMundo site are subject to www.floresdelmundo.com's general Conditions of Use and Privacy Policy. 8. FloresdelMundo.com is not responsible for Gift Certificates that are lost, stolen, destroyed or undelivered because of technical difficulties or inaccurate information, which includes, but is not limited to physical address and email address. 9. FloresdelMundo is not responsible for the content of text messages accompanying Gift Certificates. The buyer of the Gift Certificate assumes all responsibility for personal messages accompanying Gift Certificates. 10. FloresdelMundo will have the right to close customer accounts and request alternative forms of payment if a fraudulently obtained Gift Certificate is either redeemed through the FloresdelMundo Web site or is redeemed and used to make purchases on the FloresdelMundo.com Web site. 

About Refunds, applies only to flower orders 

We will refund 100% if order is cancelled 48 hours before delivery date. If order is cancelled once it has been on process of delivery, 70% refund will be processed deducting the amount of shipping or delivery costs incurred, this applies to flowers. All other products sales are final.

Alcohol orders -please note- ADULT (18 OR OLDER) REQUIRED

IN SUMMARY We are committed to protecting your privacy. We use the information we collect on the site to make shopping at FloresdelMundo & ChocolatesdelMundo ® possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others. 
TELL US WHAT YOU THINK FloresdelMundo & ChocolatesdelMundo ® welcomes your questions and comments about privacy. 
Copyright © 1999-2020 FloresdelMundo & ChocolatesdelMundo & GiftstoCostaRica ® - All Rights Reserved.