Terms & Conditions
SHIPPING POLICY You can place your orders online 24 hours a day, 365 days a year, through our online secure shopping cart.
the orders are shipped by FloresdelMundo & ChocolatesdelMundo ® with delivery trucks in San Jose and Provinces. Shipping charges depend on destination and amount of products. In addition, depending on the distance of the destination an additional fee is charged prior acceptance of customer. We ship directly from our shops in Escazu, San Jose, Capital City of Costa Rica.
Schedule is from Monday to Friday 8am to 5pm and Saturdays from 8am to 12m. Every time we deliver an order the user will receive a confirmation email. We deliver on a first in first out sequence. Customer is able to choose the delivery date using the shopping cart, we will make our best effort to delivery this date or a maximum of 24 hours after this date. There is no extra charge for same day delivery but FloresdelMundo & ChocolatesdelMundo ® may decide depending on the volume of orders deliver next day or 24 hours after the ordering date.
Order must include recipient?s phone number. We always confirm with the recipient the address and that there is always someone to receive the gift at the destination address. FloresdelMundo & ChocolatesdelMundo ® will try to keep the surprise. We always try to send the gift as in the catalog photograph or a superior one but the components and accessories can vary depending on the flowering season, and accessories used. In special dates such as Mothers Day, Valentines etc, customer may send their order in advance to guarantee flowers, chocolates or gifts. Since this is a high volume season we always recommend our customers to order with days of anticipation.
POLICY At FloresdelMundo & ChocolatesdelMundo ®, we help our customers providing exceptional quality, value and customer service. If there's something we've done and you're not completely satisfied with your order, we'll redeliver, credit or offer a comparable exchange if the original product is not available. FloresdelMundo & ChocolatesdelMundo ® offers a large variety of products; all of them of excellent quality and freshness. But customer have to take into account that each of them has special characteristics that make them unique. All sales are final, this is why it is very important to verify the description of each product and if needed ask our customer service agents about the product.
Rules and Regulations for Gift Certificates
About Refunds, applies only to flower orders
We will refund 100% if order is cancelled 48 hours before delivery date. If order is cancelled once it has been on process of delivery, 70% refund will be processed deducting the amount of shipping or delivery costs incurred, this applies to flowers. All other products sales are final.
Alcohol orders -please note- ADULT (18 OR OLDER) REQUIRED
IN SUMMARY We are committed to protecting your privacy. We use the information we collect on the site to make shopping at FloresdelMundo & ChocolatesdelMundo ® possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.
TELL US WHAT YOU THINK FloresdelMundo & ChocolatesdelMundo ® welcomes your questions and comments about privacy.
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